Do you have the job of your dreams?
Then you are making the right decision for your life because when you work tirelessly and with passion and not only focus on earning, you make your life more attractive. This is the case when you have clients who appreciate your work and strive to please them with your service.
Here are some tTips and tricks for nail technicians to increase customer satisfaction with regular and new customers.
The effect of satisfied customers
Happy customers affect your business in many ways:
- A list of sSatisfied customers have a positive effect on the growth of your company.
- Happy customers save money and time because it costs more to acquire new customers than to keep existing ones.
- Happy customers are less likely to visit your competition.
- Customer satisfaction influences business and product decisions.
- Positive word of mouth helps you stand out from the crowd.
- A happy customer will return for new nail models, offers and other news, which will positively affect your brand exposure.
After Studies, 59% of customers leave after multiple bad experiences and 17% leave after a single bad experience. Make sure you provide quality service and keep your customers happy.
How to improve customer satisfaction
1. Say hello to customers
People want to be treated well and kindly and to receive the services they want to use. Therefore, wait with a warm greeting and courtesy, with a warm smile and eye contact. Don’t just treat customers as numbers, it increases customer satisfaction.
2. Don’t keep customers waiting
Has it ever happened to you that you had to wait a long time for a service and that annoyed you? If so, don’t do that with yours customers, don’t keep them waiting. If the waiting time cannot be avoided, tell the customer the length of the delay and offer them a coffee or other drink as it will make the customer happier.
3. Stay organized and stocked
Having enough nail supplies in stock is a very important aspect, first for yourself because you have to work with them, and then for your customers because if the customer comes for a service and then finds that something is missing from the stock, you will harm yourself and the customer will be upset. So make sure you organize everything in your nail studiofrom the nail products to the paper towels.
4. Make cleanliness a priority
Cleanliness should be a priority in your strategy because people want to see everything in order, both with every service they receive and when they get their nails done.
5. Stay active on social media
People like to be kept up to date with the latest news, models and other things, so you should be very active with your posts. A good digital marketing strategy will help your business keep customers in the loop and this will also affect your brand in the search engines as ranking in Google and other search engines is very important and directly affects the success of your business .
6. Consider working together
If you work with a company that offers different forms of support to their customers, you will have happier customers. Some of the services these companies offer include great phone, text, email, and live chat support that will help keep your customers happy and reinforce your brand identity! But why should you work with these companies? Since these companies are very professional, they know exactly what you need to include in their services and therefore offer services in different languages business customer service has many advantages.
7. Offer occasional discounts
When you offer discounts, you make your customers happier. So pay attention to this point and make sure you practice the discounts in your store, you can also offer special discounts for your loyal customers or discounts in general.
Regardless of whether you are a company offering products or services, or both, you should strive to keep your customers happy. So, follow some of the tips and tricks to make them happy like: You can benefit a lot by following the tips above, but you can also work with a company that offers customer support and you will impact customer satisfaction even more.
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